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Pool Problem Troubleshooting

Note: In all cases, taking a water sample to a Crystal Clear Pools Store for analysis is the best solution. Doing it the right way can mean the difference between a summer of fun and a summer of headaches! Follow these important (and easy) steps to ensure a smooth, carefree pool opening in the spring. And remember, we are your local BioGuard® dealer and we are always ready to assist with information tailored to your specific pool care needs. Doing it the right way can mean the difference between a summer of fun and a summer of headaches!

Problem Definition / Cause Example Bio-Guard solution
cloudy water Hazy, murky appearance. Caused by poor filtration, inadequate circulation, water balance, low sanitizer levels and/or lack of routine oxidation.  
  • Lo ‘N Slo®: Corrects high pH.
  • Strip Kwik® or NEW Improved Kleen It®: Cleans dirty filter media.
  • Burn Out® Extreme or Burn Out 35: Boosts sanitizer levels
  • algae A common "green" algae that can be free floating or wall-clinging. Ranges in severity from patches on walls and bottoms to entire pools. Can clog filters and create surface damage if left unchecked.
  • Banish: Kills all types of swimming pool algae.
  • Spot Kill: Treats green or black algae in white plaster pools.
  • black algae Forms in cracks and crevices on pool surfaces, especially plaster finishes. Known for skeletal growths that make it impervious to normal chlorine levels.
  • Banish: Kills all types of swimming pool algae
  • Spot Kill: Treats green or black algae in white plaster pools.
  • mustard (yellow) algae A chlorine-resistant form of green algae. Often resembles dirt or sand on bottom or sides of pool. It can be brushed away very easily, but returns quickly. Although it usually creates a large Chlorine demand, it has been known to survive in high levels of Chlorine.
  • Banish: Kills all types of swimming pool algae.
  • staining Discoloration of pool equipment and surfaces caused by contamination, sunlight and metals in pool water.  
  • Stain Remover: Removes most stains from pool surfaces and returns all metals to pool water.
  • Pool Magnet® Plus: Ties up metals in pool water.
  • Sparkle-up®: Aids physical removal of metals through filter.
  • pink slime Often categorized as algae, but is actually a bacterial growth. Develops in remote places: inside the skimmer, behind the light, underneath ladder treads, around return fittings, and inside automatic pool cleaners.  
  • Super Soluble II : Treats slime in chlorine or bromine pools.
  • Soft Swim Assist®: Treats slime in SoftSwim pools.
  • Successful eradication requires early detection and diligent effort since it has the ability to form a resistance to minimal levels of chlorine and can become more resistant the longer it is left unchecked.
  • This product is not available in California
  • foam Foam is caused by elevated levels of algicide or a foaming algicide in pools with jetted returns, attached spas or water features  
  • Anti-Foam®: Eliminates foam quickly.
  • To prevent foam from occurring due to high algicide levels, skip your next scheduled addition of Back Up® or switch to non-foaming Algae All 60™.
  • scale Scale formation is caused by high calcium hardness.  
  • Scale Inhibitor™: Eliminates scale discoloration. Helps prevent scale from forming on pool surfaces and damaging the equipment.
  • chlorine residual The most common cause of increased chlorine demand is a high level of contaminants.  
  • Burn Out® Extreme or Burn Out 35: Corrects chlorine levels.
  • Take a water sample to your BioGuard Dealer and let them perform a test to help determine the right amount of shock needed.
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